ISO 20000-1: 2018 (Information technology safety management system) Audit
What is ISO 20000-1 : 2018 ?
ISO 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
ISO 20000-1:2011 can be used by:
- an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled.
- an organization that requires a consistent approach by all its service providers, including those in a supply chain.
- a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements.
- a service provider to monitor, measure and review its service management processes and services.
- a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS.
Benefits of ISO 20000-1 : 2018 Information technology safety management system
- Customer Satisfaction
- Better Market Image
- Improved production & quality
- Improved Internal communication.
- Production & efficiency improvement
- Reduced wastage & cost per unit service
- conformance to international standards.
- Top line growth & bottom line improvement
- Superior Quality
- International Acceptance
- Increased awareness of quality among staff.
- Better management of the core business processes.
- Competitive advantages
- Your organization become a more trusted organization
- Get more business contracts after ISO certification
- Improves customers demand
- Feel proud about your decision
- promote international standards in your organization
- Increased creditability
- Protect your business.